User Privacy Policy
This Privacy Policy explains how NovaJackpot collects, uses and protects personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and aim to be clear about the data we hold, why we need it and how you can manage your information.
Types of data we collect
We collect information needed to provide and secure your account and to meet legal and compliance obligations. This includes three main categories:
- Personal data: name, date of birth, residential address, email address, telephone number and identity documents supplied for verification.
- Technical data: IP address, device identifiers, browser and operating system details, and interaction data from your device when you use our site or mobile site.
- Transactional data: deposit and withdrawal history, payment method details, game activity, bets placed and outcomes, and records of communications with our support team.
How we use your information
We use your information to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal and regulatory requirements. We also use aggregate or anonymised data for internal analytics to improve site performance and user experience.
Data protection practices
We protect data using technical and organisational measures such as encryption in transit, access controls and secure storage. Access to personal data is restricted to authorised staff and third-party providers who need it to deliver services. We regularly review our security practices to maintain appropriate safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, to improve performance and to provide personalised content. This includes session cookies, persistent cookies and third-party analytics cookies. You can manage cookie settings through your browser and opt out of certain tracking via available preference tools.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of your information, and the right to object to or restrict certain processing. You may also request a copy of your personal data in a commonly used format.
Access, correction and deletion
To access, update or delete your data, sign in to your account and use the account settings where available, or contact our team. We will respond to requests in line with applicable data protection standards and may need to verify your identity before actioning a request.
Information sharing and third parties
We may share information with payment processors, identity verification and KYC providers, security and fraud prevention services, analytics providers and other third parties who support our operations. We may also disclose information to comply with legal obligations or when required by law or regulatory authorities.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will notify you via the site or by email. The current policy date is shown on the site and continued use of our services after changes indicates acceptance.
If you have questions or wish to contact our data team, email [email protected].