User Terms and Conditions

This page sets out the terms and conditions that govern your use of NovaJackpot. It explains the relationship between us and our users, the rules for accounts, acceptable use of the platform, how promotions operate in general, and basic procedures for deposits, withdrawals and resolving disputes. By using our site you accept these terms and any other rules published on the site.

Account responsibilities

When you create an account with NovaJackpot you must provide accurate, complete and up‑to‑date information. You are responsible for keeping your login details secure and for all activity on your account. If you suspect unauthorised access you must notify us immediately.

Verification and limits

We may require identity and address verification before allowing withdrawals or where we need to complete risk checks. Verification documents must be genuine and legible. We also allow players to set deposit limits and self‑exclusion options; we expect users to use these tools where appropriate.

Eligibility requirements

Accounts are available only to individuals who meet our eligibility rules. You must be at least 18 years old and legally permitted to gamble in your jurisdiction. We do not accept accounts from countries where access is restricted. Only one account per person, household, payment method or device is permitted; multiple accounts may be closed and funds withheld.

Acceptable platform use

You must use NovaJackpot in good faith and not attempt to abuse games, bonuses or site features. Prohibited behaviour includes fraud, collusion, use of automated tools, chargebacks to avoid losses, and using a VPN to bypass country restrictions. We reserve the right to suspend or close accounts where we suspect prohibited activity.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be provided with each offer. In general, bonuses and free spins are for recreational play and have wagering requirements, game contribution rules and maximum bet limits while wagering. Only one promotion may be active at a time unless stated otherwise. We may require verification before paying bonus‑derived winnings and may cancel bonuses for abusive play.

Deposits and withdrawals

Payment methods available, minimums and maximums are shown in the cashier. Deposits are usually processed instantly; withdrawal processing begins once verification is complete. We may apply internal checks and ask for additional documents before releasing funds. Withdrawal timings depend on the chosen method and external providers and may vary.

Dispute resolution

If you have a complaint about your account, a game outcome, a payment or any other matter you should contact our support team in the first instance. We will aim to resolve issues promptly and fairly. If we cannot agree a resolution you may refer the matter to an independent alternative dispute resolution body where applicable in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of NovaJackpot after changes are posted constitutes acceptance of the amended terms. We encourage users to check this page regularly.