Responsible Gambling

At NovaJackpot we are committed to safer gambling and to keeping play controlled and enjoyable. We believe player safety comes first, so we provide clear tools, straightforward limits and friendly support to help you stay in control. This page explains our approach and the options available if you or someone you know needs extra help.

Player protection principles

We aim to minimise harm by promoting responsible play, verifying age and identity where required, and monitoring activity for signs of risk. Our policies are designed to protect vulnerable customers while respecting player privacy and fair access to the service.

Activity-control tools

We offer a range of self-service tools so you can manage your play without delay. These include deposit limits, cooling-off periods, session reminders and self-exclusion options. Tools are available from your account settings or by contacting our support team.

Session reminders and reality checks

You can enable session reminders to receive periodic prompts while logged in. Reality checks show how long you have been playing and help you make informed choices about taking a break.

Deposit limits

Players can set daily, weekly and monthly deposit limits. Limits can be increased or reduced, but increases may require a cooling-off period before they take effect. Setting a deposit limit is the simplest way to control spending and protect your budget.

Loss limits

Loss limits let you cap how much you can lose over a selected period. These limits operate independently from deposit limits and are useful for players who want tighter control over net losses rather than deposits alone.

Time limits and account breaks

If you need a short break, you can set a temporary account suspension for a fixed period. For longer breaks, our self-exclusion options allow you to block access for months or years. During any break, you will not receive promotional messages unless you opt back in after the period has ended.

Self-exclusion

Self-exclusion is a formal process to restrict access to your account for an agreed period. You can request self-exclusion through your account settings or by contacting support. We will suspend your account and provide details about next steps and any checks required to reopen the account after the exclusion ends.

Signs of problematic behaviour

Look out for signs such as chasing losses, spending more time or money than intended, borrowing to gamble, hiding gambling activity or neglecting work and family commitments. If you notice any of these changes, consider using our control tools or seeking support.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, using session reminders, keeping to a personal budget, avoiding gambling when stressed or impaired, and taking regular breaks. Small, consistent rules help keep play healthy and enjoyable.

Professional help and support organisations

If you need specialist advice or counselling, contact recognised support services in the UK such as GamCare or GambleAware. For help from us, email [email protected] and our team will point you to suitable resources and explain how to set limits or self-exclude.